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About Convio

Convio works with nonprofit organizations, institutions of higher education, associations, faith-based groups and other organizations to help them use the Internet for taking relationships to new levels. The company delivers a full suite of online constituent relationship management (eCRM) solutions through a Software as a Service (SaaS) model, along with professional services and support that helps nonprofits drive extraordinary results in fundraising, advocacy, outreach and other forms of mission-critical support. An industry pioneer in online marketing, Convio is developing a community of clients, partners and employees that share ideas, foster innovation and work together to elevate online marketing and the nonprofit community as a whole. As a trusted Internet partner for organizations of all sizes and missions, Convio neither advocates nor opposes the issues our clients represent — we simply offer the tools they need to connect with their constituents online and take relationships to new levels.

Experience

Founded in April 1999, Convio conducted more than 1,000 interviews with nonprofit executives to drive development of a comprehensive platform that addresses the unique fundraising, communication, advocacy and relationship management requirements of nonprofit organizations. In early 2007, Convio acquired GetActive Software, an eCRM vendor in the nonprofit sector that was founded by staff of a leading environmental advocacy organization. The combined heritage of experience and engagement with the nonprofit community has helped Convio consistently deliver solutions that help clients: increase donor/member retention rates; realize operational efficiencies in fundraising and communications; empower constituents to become engaged in new and creative ways; and to efficiently manage a dynamic Web presence without requiring significant in-house technical expertise.

In addition to its online solutions, Convio provides clients with access to a comprehensive training program and a dedicated account management team composed of talented individuals with expertise in technology, fundraising, advocacy, nonprofit management, direct mail, online marketing and the world of Web 2.0. This experience along with a full team of professional services and support personnel help ensure clients have the right strategy and support to effectively use the Internet to achieve extraordinary results.

Solutions built on experience

Convio provides Internet tools and professional services that help organizations attract, motivate and retain constituents for fundraising, advocacy and other forms of support. Convio's online software suite includes solutions for general and volunteer fundraising, ecommerce, Web content management, email marketing, advocacy, event registration, online community-building and more. The Convio platform automatically shares data among all product modules and with offline databases, giving organizations a unified view of each constituent so staff members can conduct more personalized and targeted marketing. Convio also offers services to help nonprofits adopt online marketing best practices. With Convio, organizations can more effectively market, raise funds and mobilize constituents to build a loyal support base.

The Convio community

Convio's client community consists of more than 1,200 of the nation's leading nonprofit organizations. Through multiple channels, Convio's experienced team has helped drive Internet adoption across the nonprofit sector by working closely with its client community to collaborate, share ideas, foster innovation and provide ongoing professional development. In addition, Convio clients have access to Convio's Online Community, enabling them to participate in forums, share best practices, discuss product and service ideas, as well as obtain insight and feedback from Convio team members. As pioneers in online marketing, Convio works closely with clients to help them take relationships to new levels and more effectively fulfill their missions.

The nonprofit market

Nonprofit organizations make up a significant part of the US economy: $1.3 trillion (total of operating expenditures). There are more than one million entities that carry the 501(c) tax-exempt status, with sectors including associations, cultural organizations, education, healthcare, human services, political and advocacy groups, and public broadcast. According to Giving USA 2007, the yearbook of philanthropy published by Giving USA Foundation™ (researched and written by the Center on Philanthropy at Indiana University), American's gave an estimated $295 billion during 2006. Because many nonprofits are constrained in terms of what they can accomplish with scarce resources, they are being forced to rethink the traditional models for communication, fundraising and advocacy.

As the Internet has fundamentally changed the way people connect with organizations and other people, nonprofits are increasingly turning to the online channel to reach, motivate and retain constituents and drive results in fundraising, advocacy and other communications programs. By leveraging the power of the Internet, nonprofits have become more effective at developing and nurturing constituent relationships that are essential for driving ongoing success.

Results

Convio's client community has experienced consistent and measurable results in online fundraising, advocacy and other communications measures using proven strategies and Convio's suite of eCRM products. These results include, but are not limited to: increases in house files, record breaking fundraising campaigns, highly successful advocacy efforts supporting various causes, expanded membership and volunteerism, larger events with increased participation, and other successes. With Convio, clients experience passion, experience community, and experience results.

Ownership

Privately held company
Investors: Austin Ventures, Granite Ventures, Adams Street Partners, El Dorado Ventures, Rembrandt Venture Partners, Adobe Ventures, Silverton Partners, and Pacific Partners